Commercial FAQ’s

Frequently Asked Questions

How will I know when a team member is on site?

Our staff is trained to check in and out of the office before and after they start their work.   We can pick up keys from the office to access a rental unit and drop them off when finished. Our staff all carry company ID’s as some of our property management clients are required to hold a photo ID while checking out keys. If your site is remote, and you provide access info, we can call and let you know when we arrive and complete our work.

How Can I change the date or time of my scheduled cleaning service?

We understand even the most efficient plans can go awry. If you need to change your scheduled cleaning appointment, contact our offices directly. We ask that you provide the information in advance as much as possible to allow us to accommodate the changes.   We will work with you to accommodate your schedule as much as possible, however if the service is cancelled upon our staffs arrival, we may need to charge a nominal fee to cover our staffs time and transportation costs.

What if something is broken or we notice a maintenance problem?

We will contact your office immediately, and provide photos if needed. Our staff is trained to work with your maintenance crews and building managers.

What if something is missed or the cleaning service is not up to standard?

We strive to give you our highest quality at each and every service. If there is ever a time when you are unsatisfied with our quality we will do every thing we can to rectify the situation as soon as possible. Please never hesitate to contact our office directly. We have a 100% satisfaction guarantee and can return to the same day to fulfill our promise.

Can I schedule a carpet cleaning the same day as my office/rental cleaning?

Yes! We provide in professional house carpet cleaning for all our clients, and can be coordinated to be back to back with cleaning if you chose.

Contact Us

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